Terms of Service — Ripple Reach

These Terms of Service ("Terms") govern your access to and use of the website located at ripplereach.life (the "Website") and the marketing agency services provided by Ripple Reach ("we", "us", or "our"). By accessing the Website or engaging our services, you agree to be bound by these Terms. If you do not agree, please do not use the Website or our services.

1. About Ripple Reach

Ripple Reach is a marketing agency based in Singapore, providing brand strategy, digital marketing, content production, and related advisory services to business clients. Our registered office is at 168 Robinson Road, #12-05, Capital Tower, Singapore 068912. Contact: hello@ripplereach.life, +65 6229 3847.

2. Website use

You may use the Website for lawful purposes only. You agree not to:

Use the Website in any way that violates applicable laws or regulations in Singapore or your jurisdiction.
Attempt to gain unauthorised access to any part of the Website, our servers, or connected systems.
Transmit malware, spam, or any material that is harmful, offensive, or infringes third-party rights.
Scrape, copy, or reproduce Website content for commercial purposes without our prior written consent.
Interfere with the proper functioning of the Website or impose an unreasonable load on our infrastructure.

We reserve the right to suspend or restrict access to the Website at any time for maintenance, security, or other operational reasons without prior notice.

3. Services and engagements

Descriptions of services on the Website are for general information and do not constitute a binding offer. A formal engagement begins only when both parties sign a written proposal, statement of work, or service agreement ("Agreement") specifying scope, deliverables, timelines, fees, and other terms.

In the event of conflict between these Terms and a signed Agreement, the Agreement prevails for that specific engagement. These Terms continue to apply to your use of the Website regardless of any service engagement.

4. Fees and payment

Service fees are quoted in Singapore dollars unless otherwise stated. Payment terms are specified in each Agreement. Unless otherwise agreed, invoices are due within thirty days of issue. Late payments may incur interest at a rate of 1.5% per month or the maximum permitted by law, whichever is lower.

Advertising media spend, third-party software licences, stock imagery, and other pass-through costs are billed separately and are the client's responsibility unless included in a fixed-fee proposal. We do not mark up media spend without disclosure in the Agreement.

5. Client responsibilities

Clients engaging our services agree to:

Provide timely access to information, assets, approvals, and personnel necessary for us to perform the agreed scope.
Ensure that materials supplied to us do not infringe intellectual property rights or violate any law.
Review and approve deliverables within agreed timeframes; delays in client approval may affect project timelines.
Maintain confidentiality of any credentials, reports, or proprietary methodologies we share under the engagement.

6. Intellectual property

Unless otherwise specified in the Agreement, upon full payment of all fees due, clients receive a licence to use final deliverables created specifically for them during the engagement for their internal and external business purposes. We retain ownership of pre-existing materials, methodologies, tools, and general knowledge used in delivering services.

We may display completed work in our portfolio and marketing materials unless the client requests otherwise in writing before project completion. We will not disclose confidential client information in such displays.

All Website content — including text, graphics, logos, and design — is owned by Ripple Reach or our licensors and protected by copyright and other intellectual property laws. You may not reproduce, distribute, or create derivative works without our written permission.

7. Confidentiality

Both parties agree to keep confidential any non-public information received from the other party during an engagement. Confidential information does not include information that is publicly available, independently developed, or rightfully received from a third party without restriction. Confidentiality obligations survive termination of the engagement for three years, except for trade secrets which remain protected indefinitely.

8. Warranties and disclaimers

We perform services with reasonable skill and care consistent with industry standards for marketing agencies. We do not guarantee specific business results such as revenue increases, ranking positions, or lead volumes, as outcomes depend on many factors outside our control including market conditions, product quality, and client execution.

The Website and its content are provided "as is" without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the Website will be uninterrupted, error-free, or free of harmful components.

9. Limitation of liability

To the fullest extent permitted by applicable law, Ripple Reach shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities, arising from your use of the Website or our services.

Our total aggregate liability for any claim arising from or related to an engagement shall not exceed the total fees paid by you to us for that engagement in the twelve months preceding the claim. Nothing in these Terms excludes or limits liability that cannot be excluded or limited under Singapore law, including liability for fraud or death or personal injury caused by negligence.

10. Termination

Either party may terminate an engagement in accordance with the termination provisions in the applicable Agreement. If no termination clause exists, either party may terminate on thirty days' written notice. Upon termination, the client pays for all work completed and expenses incurred up to the termination date. Provisions relating to confidentiality, intellectual property, limitation of liability, and governing law survive termination.

11. Indemnification

You agree to indemnify and hold harmless Ripple Reach, its directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable legal fees) arising from your breach of these Terms, your use of the Website, or materials you provide to us that infringe third-party rights or violate applicable law.

12. Governing law and disputes

These Terms are governed by the laws of the Republic of Singapore. Any dispute arising from these Terms or your use of the Website shall be subject to the exclusive jurisdiction of the courts of Singapore. Before initiating formal proceedings, both parties agree to attempt good-faith negotiation to resolve disputes amicably.

13. General provisions

If any provision of these Terms is found unenforceable, the remaining provisions remain in full effect. Our failure to enforce any right or provision does not constitute a waiver. We may assign our rights under these Terms; you may not assign without our written consent. These Terms constitute the entire agreement regarding Website use and supplement any signed service Agreement.

Notices under these Terms may be delivered by email to the addresses on file or by registered post to the registered office addresses of the parties.

14. Force majeure

Neither party shall be liable for delays or failures in performance resulting from events beyond reasonable control, including natural disasters, government actions, widespread internet outages, or public health emergencies. The affected party must notify the other promptly and resume performance as soon as practicable. If force majeure continues for more than sixty days, either party may terminate the affected Agreement upon written notice.

15. Contact

Questions about these Terms may be directed to Ripple Reach at hello@ripplereach.life or 168 Robinson Road, #12-05, Capital Tower, Singapore 068912.