Privacy Policy

Last updated: 28 August 2026

Ripple Reach ("we", "us", or "our") operates the website ripplereach.life and provides marketing agency services to business clients in Singapore and the wider region. This Privacy Policy describes how we collect, use, disclose, and safeguard personal data when you visit our website, submit an enquiry, engage our services, or otherwise interact with us.

We are committed to handling personal data responsibly and in accordance with the Personal Data Protection Act 2012 (PDPA) of Singapore and other applicable data protection laws. Please read this policy carefully. By using our website or services, you acknowledge that you have read and understood the practices described here.

1. Data controller

The data controller responsible for your personal data is Ripple Reach, located at 168 Robinson Road, #12-05, Capital Tower, Singapore 068912. For privacy-related enquiries, contact us at hello@ripplereach.life or +65 6229 3847.

2. Personal data we collect

We may collect the following categories of personal data depending on how you interact with us:

2.1 Information you provide directly

  • Contact details such as your name, email address, phone number, and company name when you submit our contact form or correspond with us by email or phone.
  • Project-related information you share during consultations, proposals, or active engagements, including marketing objectives, budget ranges, and business context.
  • Billing and payment information necessary to process invoices, handled through secure third-party payment processors where applicable.
  • Communications you send us, including support requests, feedback, and contractual correspondence.

2.2 Information collected automatically

  • Technical data such as IP address, browser type, device type, operating system, and referring URL when you visit our website.
  • Usage data including pages viewed, time spent on pages, and navigation paths, collected through server logs.
  • Cookie and local storage data as described in our Cookie Policy.

2.3 Information from third parties

We may receive information from referral partners, publicly available business directories, or advertising platforms when you interact with our ads and subsequently visit our website or submit an enquiry. We use this information only to understand how you found us and to respond to your request.

3. How we use personal data

We process personal data for the following purposes, each supported by an appropriate legal basis under applicable law:

  • Responding to enquiries: To review, respond to, and follow up on messages submitted through our contact form or other channels.
  • Delivering services: To perform marketing agency services under contract, including strategy, creative production, campaign management, and reporting.
  • Account and project management: To administer client relationships, issue invoices, and maintain project records.
  • Website operation and security: To maintain website functionality, diagnose technical issues, and protect against unauthorised access or abuse.
  • Legal compliance: To comply with applicable laws, regulations, court orders, and lawful requests from authorities.
  • Improving our services: To analyse aggregated, anonymised usage patterns and client feedback to improve our offerings.

We do not use your personal data for automated decision-making that produces legal or similarly significant effects. We do not sell personal data to third parties.

4. Marketing communications

We may send you information about our services, industry insights, or event invitations if you have expressed interest or have an existing business relationship with us. You may opt out of marketing emails at any time by clicking the unsubscribe link in any message or by contacting us directly. Opting out of marketing does not affect transactional or service-related communications necessary to fulfil our contract with you.

5. Disclosure of personal data

We may share personal data with the following categories of recipients, under appropriate confidentiality and data processing agreements:

  • Sub-processors and service providers who assist with hosting, email delivery, project management tools, analytics, and payment processing.
  • Advertising platforms when you arrive via a paid advertisement, limited to data necessary for attribution and campaign measurement.
  • Professional advisers including lawyers and accountants when required for compliance or dispute resolution.
  • Authorities when required by law or to protect our legal rights, safety, or the rights of others.

Some service providers may process data outside Singapore. Where we transfer personal data internationally, we implement appropriate safeguards such as contractual clauses requiring recipients to protect data to a standard comparable to the PDPA.

6. Data retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Enquiry records are typically retained for twenty-four months unless a business relationship is established. Client project records are retained for seven years after project completion or as required by applicable law. Server logs are retained for up to twelve months. When data is no longer needed, we securely delete or anonymise it.

7. Data security

We implement administrative, technical, and physical safeguards designed to protect personal data against unauthorised access, alteration, disclosure, or destruction. These measures include access controls, encrypted connections (HTTPS), secure hosting environments, and staff training on data handling practices. While we strive to protect your information, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Your rights

Under the PDPA and other applicable laws, you may have the following rights regarding your personal data, subject to certain exceptions:

  • Access: Request confirmation of whether we hold your personal data and obtain a copy.
  • Correction: Request correction of inaccurate or incomplete personal data.
  • Withdrawal of consent: Withdraw consent where processing is based on consent, without affecting the lawfulness of prior processing.
  • Portability: Request transfer of data you provided in a structured, commonly used format where technically feasible.
  • Complaint: Lodge a complaint with the Personal Data Protection Commission of Singapore if you believe your rights have been infringed.

To exercise any of these rights, contact hello@ripplereach.life. We will respond within thirty days unless a longer period is permitted by law. We may need to verify your identity before processing your request.

9. Children's privacy

Our website and services are directed at businesses and professionals. We do not knowingly collect personal data from individuals under eighteen years of age. If you believe we have inadvertently collected such data, please contact us and we will promptly delete it.

10. Third-party links

Our website may contain links to third-party websites such as social media profiles or partner resources. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies before providing personal data.

11. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The "Last updated" date at the top indicates when the policy was last revised. Material changes will be communicated by posting the updated policy on this page. Continued use of our website after changes constitutes acceptance of the revised policy.

We encourage you to review this policy periodically. Previous versions are available upon request for a reasonable period after updates.

If you subscribe to service updates from Ripple Reach, we will notify active clients of material privacy policy changes via email in addition to posting updates on this page.

12. Automated decision-making

We do not use solely automated processes, including profiling, to make decisions about individuals that produce legal or similarly significant effects. Marketing optimisation within advertising platforms is conducted on aggregated campaign data and does not involve automated decisions about identifiable individuals outside the scope of platform-standard ad delivery.

13. Data breach notification

In the unlikely event of a personal data breach that poses a significant risk to your rights and freedoms, we will notify the Personal Data Protection Commission of Singapore and affected individuals as required by law. Our internal incident response procedures include containment, assessment, remediation, and documentation steps designed to minimise harm and prevent recurrence.

13. Client campaign data

When we manage advertising accounts or analytics on your behalf, we process data according to your instructions and our service agreement. Campaign performance data, audience lists you provide, and conversion metrics remain your property. We use such data solely to deliver agreed services and do not combine client datasets for unrelated purposes. Upon engagement termination, we return or delete client-provided data according to the contract terms.

14. Do Not Call Registry

Where we conduct telemarketing on behalf of clients, we comply with the Do Not Call provisions under the PDPA. Business enquiry calls to corporate numbers follow applicable exemptions and consent requirements. Individuals may register with the DNC Registry to limit telemarketing contact.

We maintain internal do-not-contact lists for individuals who request not to receive marketing communications from Ripple Reach directly, independent of DNC Registry status.

Clients who engage us for telemarketing campaigns remain responsible for obtaining valid consent or confirming applicable exemptions before outreach lists are used.

For data protection enquiries unrelated to an active client account, we aim to respond within fourteen business days with a substantive answer or a timeline for complex requests.

15. Contact us

If you have questions about this Privacy Policy or our data handling practices, contact:

Ripple Reach
168 Robinson Road, #12-05, Capital Tower, Singapore 068912
Email: hello@ripplereach.life
Phone: +65 6229 3847